Bank of Montreal (BMO) is adopting agentic AI technology to address and resolve customer credit and debit card issues. According to reports from PYMNTS.com published on November 6, 2026, the financial institution is turning to advanced autonomous artificial intelligence agents to streamline support processes and improve how card-related inquiries and problems are handled. This development reflects the broader trend of financial institutions integrating sophisticated AI systems to enhance customer service operations and automate problem-solving tasks.